SHIPPING INFORMAITON
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UK shipping 
Delivery from £9.95. Shipping calculated at checkout.
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International shipping:
email us with the item(s) you are interested in and the shipping address to request a shipping quote: info@hopewood.co
We only take international orders via email; for more information, read our 'shipping outside the UK' section below.
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DISPATCH 
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We aim to dispatch your item(s) within 5 working days of receiving your payment, with delivery within 10 working days (UK addresses). Instructions for the courier can be added at the checkout; although please note we can not guarantee these will be adhered to. As soon as your items have been packed, and collection by the courier has been arranged, you will receive an email with your tracking number.
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For bespoke and commission orders, we will give you a shipping quote and be in touch to confirm your order; advising you of an approximate lead-time to make the product and when to expect delivery.
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UK RETURNS
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If you are not happy with your purchase you have 14 days from the order being delivered to you to notify us that you would like to return the item. You then have a further 14 days of receipt of delivery to return the item(s) to us. All items must be returned undamaged and in original saleable condition. 
 
All returns are sent back at the customer’s own cost and own risk. We would advise using a reputable courier, as the parcel is not our responsibility until we sign for it. A full refund, minus our original postage costs, will then be made within 10 days via the original method of payment.
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We carefully check and inspect all of our work prior to shipping. However, if any faults or damage are found upon receipt of the item, customers need to notify us by email (info@hopewood.co)  within 7 days of receipt of the goods. A refund will be arranged and we will do all we can to resolve the issue. 
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Commissioned work and bespoke items may only be returned if they are faulty or damaged. In the unlikely event that this happens please notify us within 7 days of receiving your goods.  
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SHIPPING OUTSIDE THE UK
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We ship worldwide, but currently only offer UK shipping through our online shop. If you are an international customer and would like to purchase a piece, please email us at [info@hopewood.co] for a shipping quote.
 
Please note that ready-made pieces cannot be reserved until shipping costs have been agreed. If an item sells before this is confirmed, we can advise on lead times for a commissioned piece.
 
International orders are paid via PayPal once shipping costs are confirmed. Shipping charges include packaging, courier costs, and overseas payment fees. Customs duties, import taxes, and any local courier handling fees are not included and remain the responsibility of the customer.
 
Orders are shipped on a delivery duty unpaid basis (except for some US orders). Please check with your local customs office before purchasing to understand any additional charges that may apply.
 
Customers are responsible for monitoring tracking information and paying any customs charges required for delivery. If a parcel is returned due to unpaid customs fees, we will refund the item cost only, provided the item is returned in saleable condition. Shipping costs are non-refundable.
 
Due to customs complexities, we do not accept international returns.
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By purchasing you agree to our Terms and Conditions. 
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