Terms and Conditions

HANDMADE & NATURAL PRODUCTS

All the baskets and items we sell are handmade using natural materials. We make our baskets for our online shop every 2-3 months, or take commissions. Due to the nature of these materials, colour variation will occur; the same variety of willow may have a different colour and tone from year to year due to the growing conditions changing each year. Product sizes will vary slightly from the approximate dimensions stated in the listings or commissioned work due to the nature of the materials and processes used. We hope you will appreciate that although we work to specific designs, sizes and styles, that each of our pieces are unique due to the natural materials used and that they are made by hand.

All of our photographs aim to show each product as clearly as possible; however they are for illustrative purposes and colours may appear differently in different lighting conditions. Please note, some items show one example from a batch of baskets, so may not be the exact item you will be purchasing; this is always stated on the listing when this is the case. from Therefore, products purchased may vary slightly from the images on our website.

COMMISSIONS

Please read the above section 'handmade & natural products'. In addition:

After discussing the piece(s) you would like to have made-to-order, we will send you the details of the order, including the delivery time and shipping costs. We will send across an invoice for a 50% deposit non-refundable , which must be paid within 5 working days to confirm the order and secure the 'making slot' in our schedule (if paid after this time, we updater you on how this effects the schedule). Please note, it is the customer's responsibility to let us know the tolerance within the measurements for the basket(s) ordered before the order is confirmed.

We will endeavour to keep you up to date with your order, however, we normally will be in touch once the order is complete. Once the order is complete, we will send an invoice for the final 50% payment, to be received within 28 calendar days (unless agreed otherwise). If payment is not received within this time we reserve the right to cancel the order. Please provide shipping information (name, address and contact number) at this stage.

Once payment has been received (and the baskets have had time to dry) we will ship the order, sending across tracking information.

If you have any questions before hearing from us, please do not hesitate to get in touch: info@hopewood.co

All photographs on our website, social media and in publications are the copyright of Marcus Wootton (Hopewood Baskets). Under copyright law, photographs can not be used without our permission. All the content of our website is the ownership of Sarah Loughlin and Marcus Wootton (Hopewood Baskets), and should not be used without prior permission. If you would like to ask for permission to use either our images or written text, please email us (info@hopewoodbaskets.co.uk). Whilst we (Hopewood Baskets) aim that the information on this website is correct, we cannot accept any liability for any inaccuracies, nor do we accept any responsibility for information contained in linked websites.

COURSES

By purchasing a place(s) on any of our courses, you are agreeing to our Terms and Conditions, as listed below. You will ensure that you, or any person you have booked a place for, shall comply with these Terms:

You must be at least 18 years of age or over to attend our courses. All courses listed are subject to availability.

Images used to advertise our courses are for illustrative purposes; the baskets shown are made by the tutors, and the willow varieties (colours) used on the course will vary depending on availability - actual results may vary due to many factors including the participants ability after teaching.

We aim to deliver the course as advertised, but due to the nature of using willow (a natural material), we reserve the right to alter the format when needed (for example, in hot weather we may need to use different techniques as willow dries very quickly in these conditions). Refunds are not given for variances of the course format.

We allow time for everyone to arrive before the advertised start time; please note to will always start promptly at the time advertised, to ensure we can deliver the content. Due to the range of abilities within a group and the use of natural materials, end times are approximate, so please allow extra time when making travel arrangements. Lunch breaks are between 30minutes to 1 hour, to give flexibility if more time is needed for weaving. We endeavour to guide everyone to complete a finished piece by the end of the course, but we can not guarantee this.

Before each course we will send out an email with specific information, so you are prepared and ready for your course; please read this carefully and get in touch with us if you have any questions (info@hopewood.co).

Health and Safety

After welcoming you on the workshop, each course will begin with a safety briefing. You must also take responsibility for your own actions and to follow these guidelines - some courses use sharp and dangerous tools, have slippy floors or trip hazards.

Willow weaving is physically active in all area. It can particularly hard on the hands, so is unsuitable for those who suffer from arthritis or other conditions that affect the hands. Courses will involve working at many levels, including bending down to the floor, working on laps or standing, and working seated at tables. If you have any physical difficulties in any of these areas, we advise you to contact us before booking; some alternative arrangements may be possible but we can not guarantee this.

We ask that all participants are respectful of one another and the tutors -it is within our rights to ask participants to leave if behaviour becomes aggressive or abusive towards other participants or the tutors.

Cancellation Policy:

Within 14 days of making the booking

You may cancel a course and receive a full refund within 14 days of booking. To cancel, contact info@hopewood.co

After 14 days of making a booking:

Refunds are only given if we are able to fill the space(s); we will endeavour to advertise the space(s) via our waiting lists and via social media up to 1 week before the workshop start date, at which point we will close the bookings. If we are able to fill the space(s), we will offer a refund (minus a £20 admin fee).We can not guarantee the space(s) will be filled.

All group courses are non-transferable, either to other courses or in exchange for gift vouchers.

1:1 tuition bookings can be transferred to an alternative date(s), if requested up to 28 days prior to the course date. The date(s) can only be transferred once.

If we have to cancel the course

There may be circumstances in which we need to postpone the course or change the venue at which workshop is to be held and if we do, we shall advise you of this as soon as we possibly can. If you are unable to attend the new date/venue, or do not wish to attend, we will offer a full refund.

Should there be insufficient numbers for the course to go ahead, it will be cancelled 2 weeks in advance, with participants notified via email and a full refund issued.

In the event that we (Hopewood Baskets) have to cancel a course at short notice for reasons beyond our control, such as illness, mechanical breakdown or adverse weather conditions, we will offer a refund in full. If you would like to attend the course at a later date, we will endeavour (although can not guarantee) to rearrange the workshop to the most popular option amongst all participants.

We regret that in the event of cancellation for any reason by Hopewood Baskets, we are unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.

If you book and pay, but do not attend the course, no refund will be given.

SHIPPING INFORMAITON

UK shipping

Delivery from £9.95. Shipping calculated at checkout.

International shipping:

email us to request a shipping quote (info@hopewood.co) and to order.

We only take international orders via email; for more information, read our 'shipping outside the UK' section below.

DISPATCH

We aim to dispatch your item(s) within 5 working days of receiving your payment, with delivery within 10 working days (UK addresses). Instructions for the courier can be added at the checkout; although please note we can not guarantee these will be adhered to. As soon as your items have been packed, and collection by the courier has been arranged, you will receive an email with your tracking number.

For bespoke and commission orders, we will give you a shipping quote and be in touch to confirm your order; advising you of an approximate lead-time to make the product and when to expect delivery.

UK RETURNS

If you are not happy with your purchase you have 14 days from the order being delivered to you to notify us that you would like to return the item. You then have a further 14 days of receipt of delivery to return the item(s) to us. All items must be returned undamaged and in original saleable condition.

All returns are sent back at the customer’s own cost and own risk. We would advise using a reputable courier, as the parcel is not our responsibility until we sign for it. A full refund, minus our original postage costs, will then be made within 10 days via the original method of payment.

We carefully check and inspect all of our work prior to shipping. However, if any faults or damage are found upon receipt of the item, customers need to notify us by email (info@hopewood.co) within 7 days of receipt of the goods. A refund will be arranged and we will do all we can to resolve the issue.

Commissioned work and bespoke items may only be returned if they are faulty or damaged. In the unlikely event that this happens please notify us within 7 days of receiving your goods.

SHIPPING OUTSIDE THE UK

We ship worldwide, but currently only offer UK shipping through our online shop. If you are an international customer and would like to purchase a piece, please email us at [info@hopewood.co](mailto:info@hopewood.co) for a shipping quote.

Please note that ready-made pieces cannot be reserved until shipping costs have been agreed. If an item sells before this is confirmed, we can advise on lead times for a commissioned piece.

International orders are paid via PayPal once shipping costs are confirmed. Shipping charges include packaging, courier costs, and overseas payment fees. Customs duties, import taxes, and any local courier handling fees are not included and remain the responsibility of the customer.

Orders are shipped on a delivery duty unpaid basis (except for some US orders). Please check with your local customs office before purchasing to understand any additional charges that may apply.

Customers are responsible for monitoring tracking information and paying any customs charges required for delivery. If a parcel is returned due to unpaid customs fees, we will refund the item cost only, provided the item is returned in saleable condition. Shipping costs are non-refundable.

Due to customs complexities, we do not accept international returns.

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By purchasing you agree to our Terms and Conditions.

UK RETURNS

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